FAQs & Troubleshooting
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108 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3What is Brother iPrint&Scan?
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8Duplex (two-sided) scan
- 9What is the default password for my Brother machine?
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11Load Documents
- 12Document Jam
- 13Enable the Brother machine's network interface.
- 14Unable to Scan XX
- 15If You Want to Check that Your Network Devices are Working Correctly
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17Replace Reverse Roller
- 18How to identify your Operating System (OS).
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Configuring frequently-used scan settings on your computer.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Check the Network Name (SSID) that your machine is connected to.
- 23Reset the network settings to the factory default.
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29Replace Pick up roller
- 30The LCD displays an error code when I use Web icon (Brother Web Connect).
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Configuring frequently-used scan settings on your Brother machine.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Can I print from or scan to Android™ Smartphone?
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Your Brother Machine Cannot Scan over the Network
- 43Set up your Brother machine on a wireless network.
- 44Scan error due to length, reduce length
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Changing scan settings in ControlCenter.
- 47Paper suitable for scanning
- 48Unusable Device
- 49Install BRAdmin Professional 3
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)