FAQs & Troubleshooting
![]() |
Popular |
111 Results
- 1The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5What is Brother iPrint&Scan?
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7Configuring frequently-used scan settings on your Brother machine.
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9"Multifeed detection" or "Multifeed Detection Error"
- 10How to identify your Operating System (OS).
- 11Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13Your Scanner Cannot Be Detected on the Network During Installation
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Replace Reverse Roller
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17(Video) Update the Driver or Firmware for your Brother machine
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21Duplex (two-sided) scan
- 22Discover the MAC address of the Brother network card
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Document Jam
- 26Reset the Scheduled maintenance counter
- 27Changing scan settings in ControlCenter.
- 28Enable the Brother machine's network interface.
- 29Load Documents
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31The LCD displays an error code when I use Web icon (Brother Web Connect).
- 32Unable to Scan XX
- 33Configuring frequently-used scan settings on your computer.
- 34The scanning speed is slow when scanning from my machine. (Windows)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37Update the Driver or Firmware for your Brother machine
- 38If You Want to Check that Your Network Devices are Working Correctly
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40My Brother machine is unresponsive.
- 41Scan error due to length, reduce length
- 42How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Unusable Device
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Scan and save a document in PDF format for Windows (Scan to File)
- 48I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 49Install BRAdmin Professional 3
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)