FAQs & Troubleshooting
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88 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Configuring frequently-used scan settings on your computer.
- 5Duplex (two-sided) scan
- 6Can not scan a long document.
- 7"Multifeed detection" or "Multifeed Detection Error"
- 8Document Jam
- 9Load Documents
- 10Replace Reverse Roller
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 16When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Reset the Scheduled maintenance counter
- 19The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 20Replace Pick up roller
- 21Unusable Device
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Scan and save a document in PDF format for Windows (Scan to File)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25A gray line or margin appears on the side of the scanned document.
- 26The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 27Card Jam
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 31How to identify your Operating System (OS).
- 32Scan Unable
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Check your machine's IP Address or Node Name
- 35Reset the network settings to the factory default.
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Enable the Brother machine's network interface.
- 38The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 39What do the LED indications mean?
- 40Enable or disable the Brother machine's USB interface.
- 41Your Scanner Cannot Be Detected on the Network During Installation
- 42I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44My scanned image is missing.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47Discover the MAC address of the Brother network card.
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49Clean the scanner
- 50Scan a document using Brother iPrint&Scan. (Windows, macOS)