FAQs & Troubleshooting
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91 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Duplex (two-sided) scan
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Reset the Scheduled maintenance counter
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 10Your Scanner Cannot Be Detected on the Network During Installation
- 11What is Brother iPrint&Scan?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Configuring frequently-used scan settings on your computer.
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15"Multifeed detection" or "Multifeed Detection Error"
- 16Replace Reverse Roller
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18Scan and save a document in PDF format for Windows (Scan to File)
- 19What do the LED indications mean?
- 20Change the brscan5 scan settings using XSane (Linux)
- 21(Video) Update the Driver or Firmware for your Brother machine
- 22Your Brother Machine Cannot Scan over the Network
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 25The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Enable the Brother machine's network interface.
- 28Load Documents
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32How to identify your Operating System (OS).
- 33Check your machine's IP Address or Node Name
- 34If You Want to Check that Your Network Devices are Working Correctly
- 35The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 36Can not scan a long document.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Can I print from or scan to Android™ Smartphone?
- 39Document Jam
- 40What is the default password for my Brother machine?
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42A gray line or margin appears on the side of the scanned document.
- 43Install PaperPort™ 12SE / 14SE (Windows)
- 44The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 45Changing scan settings in ControlCenter.
- 46Check the firmware version.
- 47My scanned image is missing.
- 48Paper suitable for scanning
- 49Replace Pick up roller
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.