FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Duplex (two-sided) scan
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Configuring frequently-used scan settings on your computer.
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7Can I print from or scan to Android™ Smartphone?
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10Can not scan a long document.
- 11Document Jam
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Load Documents
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Update the Driver or Firmware for your Brother machine
- 16How to identify your Operating System (OS).
- 17Scan Unable
- 18Your Scanner Cannot Be Detected on the Network During Installation
- 19Paper suitable for scanning
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Replace Reverse Roller
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Check your machine's IP Address or Node Name
- 24The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 25Changing scan settings in ControlCenter.
- 26Replace Pick up roller
- 27I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Open the "Scanners and Cameras" and Properties.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Scan error due to length, reduce length
- 33Scan a document in Windows 8 and Windows 10.
- 34If You Want to Check that Your Network Devices are Working Correctly
- 35Reset the Scheduled maintenance counter
- 36The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 37How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Unusable Device
- 40Open the Control Panel (For Windows)
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 44A gray line or margin appears on the side of the scanned document.
- 45I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.