FAQs & Troubleshooting
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- 1Update the Driver or Firmware for your Brother machine
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Can not scan a long document.
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Load Documents
- 14"Multifeed detection" or "Multifeed Detection Error"
- 15Duplex (two-sided) scan
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Reset the Scheduled maintenance counter
- 18Replace Pick up roller
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Clean the scanner
- 22"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 23(Video) Update the Driver or Firmware for your Brother machine
- 24Your Scanner Cannot Be Detected on the Network During Installation
- 25Scan error due to length, reduce length
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Document Jam
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 33Scan and save a document in PDF format for Windows (Scan to File)
- 34The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 35Paper suitable for scanning
- 36Scan Unable
- 37Clean the roller
- 38Check your machine's IP Address or Node Name
- 39Uninstall the drivers. (macOS 10.14 - macOS 12)
- 40Reset the network settings to the factory default.
- 41What is the default password for my Brother machine?
- 42The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 43A gray line or margin appears on the side of the scanned document.
- 44Configuring frequently-used scan settings on your computer.
- 45Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 46In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47Service Call
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50If You Want to Check that Your Network Devices are Working Correctly