FAQs & Troubleshooting
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110 Results
- 1Replace Pad
- 2How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Document Jam
- 6TWAIN errors appear when starting to scan. (Macintosh)
- 7Easy Scan to E-mail
- 8Cannot Delete
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 11The document was not fed.
- 12TWAIN or WIA errors appear when starting to scan. (Windows)
- 13Hub is Unusable (Other Error)
- 14OCR does not work.
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17What is Brother iPrint&Scan?
- 18What is Brother Web Connect?
- 19Unable to Scan XX
- 20Unusable Device (Other Error)
- 21Delete a network scanner entry. (Linux)
- 22Configuring frequently-used scan settings on your computer.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24My Brother machine doesn't feed a card for scanning.
- 25Rename the File
- 26Can not scan a long document.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Replace Roller
- 29Replace Parts
- 30Clean the Pick-up Roller
- 31Out of Memory
- 32Reset the network settings to the factory default.
- 33Configure the Scan to Email Feature (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Pre-Required Procedures (Linux)
- 36Other Error (Other Error)
- 37Windows 10 Support Information
- 38Load Documents
- 39No Profile set
- 40The machine is in Sleep Mode (power save mode).
- 41Address Book Full
- 42Sending Error (Scan to FTP)
- 43There is a card in the card slot.
- 44The scan quality is poor.
- 45Printing/ Scanning with a mobile device
- 46On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 47How to identify your Operating System (OS).
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49I cannot start ControlCenter.
- 50Authenticate Err