FAQs & Troubleshooting
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101 Results
- 1OCR does not work.
- 2Replace Roller
- 3Plastic Card Jam
- 4The machine pauses for about 3 seconds between each page when scanning.
- 5Replace Pad
- 6Can I print from or scan to Android™ Smartphone?
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10TWAIN errors appear when starting to scan. (Macintosh)
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13What is Brother iPrint&Scan?
- 14Can not scan a long document.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16USB Hub Not Supported (Scan to USB) or Other Error
- 17Cover is Open
- 18Reset the network settings to the factory default.
- 19A plastic card error occurs.
- 20How to identify your Operating System (OS).
- 21Replace Parts
- 22"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 23Load Documents
- 24Configuring frequently-used scan settings on your computer.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26The document was not fed.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Configure the Scan to Email Feature (Linux)
- 29Pre-Required Procedures (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Server Time Out (Scan to FTP)
- 32Out of Memory
- 33Cannot install software. (Windows users only)
- 34My Brother machine doesn't feed a card for scanning.
- 35USB Flash Drive is Full (Scan to USB)
- 36Sending Error (Scan to FTP)
- 37The scan quality is poor.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Paper suitable for scanning
- 40I cannot start ControlCenter.
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Unusable Device (Other Error)
- 43Document Jam
- 44Command List of brscan. (Linux)
- 45Delete a network scanner entry. (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Other Error (Other Error)
- 48Check the firmware version.
- 49The Brother software cannot be installed.
- 50Printing/ Scanning with a mobile device