FAQs & Troubleshooting
![]() |
Popular |
101 Results
- 1Plastic Card Jam
- 2What is Brother iPrint&Scan?
- 3OCR does not work.
- 4Replace Parts
- 5Document Jam
- 6Replace Pad
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Configuring frequently-used scan settings on your computer.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10The document was not fed.
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12What driver package format is supported by my Linux distribution?
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14USB Flash Drive is Full (Scan to USB)
- 15Paper suitable for scanning
- 16Replace Roller
- 17Reset the network settings to the factory default.
- 18The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 19USB Hub Not Supported (Scan to USB) or Other Error
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21A plastic card error occurs.
- 22The machine pauses for about 3 seconds between each page when scanning.
- 23Can not scan a long document.
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25The scan speed is too slow.
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Unusable Device (Other Error)
- 30All Blank Page Skipped
- 31Other Error (Other Error)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Changing scan settings in ControlCenter.
- 34Check the firmware version.
- 35Load Documents
- 36My Brother machine doesn't feed a card for scanning.
- 37USB Write-protected
- 38TWAIN errors appear when starting to scan. (Macintosh)
- 39Sending Error (Scan to FTP)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Open the Control Panel (For Windows)
- 42I cannot start ControlCenter.
- 43Unable to Scan XX
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Bleed through is seen in the scanned image.
- 46Service Call
- 47Delete a network scanner entry. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Cannot find how to configure the settings to scan from the Control Panel of the machine.