FAQs & Troubleshooting
Latest |
55 Results
- 109/27/2024Where can I find my Brother printer's serial number?
- 209/17/2024How do I uninstall the printer driver?
- 307/26/2024How is the print head cleaning cassette used?
- 410/18/2023How to open the Devices and Printers window
- 510/18/2023How to identify your Operating System (OS) for Windows or Mac
- 610/18/2023Printing is not possible. (USB connection)
- 706/12/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 808/29/2022Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 905/23/2022While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 1003/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1101/14/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 1211/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 1311/18/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 1411/02/2020I cannot discover the product with the configuration utility.
- 1511/02/2020A different IP address is assigned every time the product is booted.
- 1610/30/2020How do I print the inserted image maintaining its original size?
- 1710/30/2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 1810/13/2020How to use the Sequential Numbering function
- 1910/07/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 2009/10/2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 2109/10/2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 2209/04/2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 2308/25/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 2408/25/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 2506/12/2020The tape got jammed or stuck in the printer.
- 2606/03/2020When I try to use the database function, an application error occurs.
- 2706/02/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 2805/21/2020I have an occasional printing problem.
- 2905/07/2020How to use a 9/64" (3.5 mm) wide tape
- 3004/07/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 3112/24/2019How do I reset the PS-9000 to factory default settings?
- 3212/11/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 3310/17/2019How to delete the registry information and files related to the printer driver
- 3410/17/2019I cannot communicate with the product during installation. (Communication error message is displayed.)
- 3507/08/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 3603/12/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 3701/18/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 3801/17/2019The driver downloaded from the website cannot be installed.
- 3911/29/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4008/16/2018Can my printer use TZ/TZe tapes?
- 4107/23/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 4212/22/2017The top and base layers of the laminated tape are misaligned.
- 4308/03/2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 4402/24/2015How can I change the IP address in order to use the product in a different network environment?
- 4502/10/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 4602/04/2015A communication error occurs when trying to print from your computer.
- 4712/23/2014Can multiple P-touch printers be connected to PS-9000?
- 4812/23/2014The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 4912/23/2014How do I find the IP address set to the print server? (PS-9000)
- 5012/23/2014How do I find the MAC address (Ethernet address) of the PS9000?