FAQs & Troubleshooting
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79 Results
- 1How do I frame a text when the Label Type mode is set to ROTATE, R & REP. , PORT, PANEL1, PANEL2 or FLAG?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I transfer label templates with P-touch Transfer Express?
- 4Where can I find my Brother printer's serial number?
- 5How do I transfer label or slip templates?
- 6Printing is not possible. (USB connection)
- 7How do I clear the display?
- 8The tape does not cut well.
- 9Can my printer use TZ/TZe tapes?
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How do I make a label with a barcode?
- 12How do I change the label length?
- 13How do I reset the machine to the default settings?
- 14The fabric tape became detached after washing.
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19The printed label contains blank horizontal lines.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 22How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 23How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 24I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 25How do I print multiple lines and how many lines can I print?
- 26How do I change the character size?
- 27The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 28The top and base layers of the laminated tape are misaligned.
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30How do I transfer templates or other data from the computer to the printer?
- 31The tape got jammed or stuck in the printer.
- 32I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How to open the Devices and Printers window
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37How do I uninstall the printer driver?
- 38How to delete the registry information and files related to the printer driver
- 39How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 40How do I change the character style in the middle of the line?
- 41The label is not printed even though I pressed the print key.
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45How can I print multiple copies of a label?
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48How to identify your Operating System (OS) for Windows or Mac
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50How do I type an uppercase letter?