FAQs & Troubleshooting
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85 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2How do I transfer label or slip templates?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How do I print multiple lines and how many lines can I print?
- 5How do I change the label length?
- 6How do I frame a text when the Label Type mode is set to ROTATE, R & REP. , PORT, PANEL1, PANEL2 or FLAG?
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8Printing is not possible. (USB connection)
- 9How do I create multiple blocks?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 12How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15What type of barcodes can be printed with the P-touch machine?
- 16How do I adjust the tape margin?
- 17How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 18I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20The tape got jammed or stuck in the printer.
- 21I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25How do I reset the machine to the default settings?
- 26How do I calibrate a label length?
- 27How do I uninstall the printer driver?
- 28When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 29The display remains blank after the power is turned on.
- 30Where can I find my Brother printer's serial number?
- 31How do I change the character size?
- 32How do I clear the display?
- 33How do I type an uppercase letter?
- 34The tape does not cut well.
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How to open the Devices and Printers window
- 37Can I directly operate my printer from a self-developed application software and print a label?
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39The top and base layers of the laminated tape are misaligned.
- 40(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42How do I make a label with a barcode?
- 43How do I print vertically?
- 44How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 49Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)