FAQs & Troubleshooting
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93 Results
- 1P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 2While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 6When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 10How do I create name badges by joining "First Name" and "Last Name" fields together?
- 11Printing is not possible. (USB connection)
- 12The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 13How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 14How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 15I cannot find the template files. (P-touch Editor 3.x for Mac)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The tape got jammed or stuck in the printer.
- 18I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 19I want to print without excess tape before the label.
- 20How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 21The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 22How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 24How to use a 9/64" (3.5 mm) wide tape
- 25I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 26Can my printer use TZ/TZe tapes?
- 27The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 28How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31How do I uninstall the printer driver?
- 32The top and base layers of the laminated tape are misaligned.
- 33How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 34How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 35How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 36The driver downloaded from the website cannot be installed.
- 37Where can I find my Brother printer's serial number?
- 38Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40When I try to use the database function, an application error occurs.
- 41How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 42I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 43How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46How to delete the registry information and files related to the printer driver
- 47How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 48How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 49P-touch Editor crashes when I open it on my Mac.
- 50When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?