FAQs & Troubleshooting
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172 Results
- 1How do I install/change the DK roll?
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I transfer label or slip templates?
- 4When I print many continuous labels, part of the label data is printed twice.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How do I transfer label templates with P-touch Transfer Express?
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 15I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 16When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 17I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 21Can I directly operate my printer from a self-developed application software and print a label?
- 22How do I clean my QL machine?
- 23How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 24Printing is not possible. (P-touch Editor 5.0 for Mac)
- 25I cannot print on the 103 mm wide label roll on a network using the latest printer driver.
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27Using Web Based Management
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (USB connection)
- 33Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 38(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 40How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 41I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 42Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 43(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 44P-touch Editor crashes when I open it on my Mac.
- 45I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 46Creating a label with OpenOffice (Linux®)
- 47Where can I find my Brother printer's serial number?
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49Small characters or thin lines are printed faintly.
- 50How to identify the printer's firmware version