FAQs & Troubleshooting
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191 Results
- 107/04/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 206/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 306/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 405/28/2024What is Toner Continue Mode?
- 505/28/2024Toner Low or Prepare New Toner Cartridge
- 605/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 702/28/2024Uninstall the drivers. (macOS 13 or greater)
- 802/07/2024(Video) Unpack your Brother machine
- 902/07/2024(Video) Load A4/Letter paper
- 1002/07/2024(Video) Connect telephone line and power cords
- 1101/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1201/10/2024Turn the Toner Save Mode on or off.
- 1301/05/2024(Video) Load an Envelope (Manual Feed Slot)
- 1411/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1508/23/2023Out of Memory
- 1608/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1706/29/2023Print both sides of paper or a booklet automatically
- 1806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2106/01/2023Delete print jobs from the print queue.
- 2205/16/2023I cannot print from my computer via USB.
- 2304/19/2023I cannot install the Brother printer driver (macOS 11 or later)
- 2404/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2503/27/2023"Offline" appears on the Status Monitor.
- 2603/27/2023Change the printer driver settings (Windows/macOS)
- 2703/27/2023The printer status is Offline or Paused.
- 2803/17/2023Open the "Scanners and Cameras" and Properties.
- 2902/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3002/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3102/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3202/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3302/14/2023Scan a document in Windows 8 and Windows 10.
- 3412/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3512/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3612/13/2022How to identify your Operating System (OS).
- 3710/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3809/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3909/26/2022Scan a document into PaperPort™ using the TWAIN driver
- 4009/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 4109/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4209/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 4308/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4408/22/2022Configure the Scan to Email Feature (Linux)
- 4508/10/2022(Video) Replace Toner
- 4608/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4707/28/2022Update the Driver or Firmware for your Brother machine
- 4807/26/2022Configure and use the Scan Key Tool (Linux)
- 4906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5005/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)