FAQs & Troubleshooting
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290 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A4/Letter paper
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Load paper in the paper tray
- 7Combine multiple scanned documents into a single file with PaperPort™
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Replace Ink
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Unable to Print 7X
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Paper Jam
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20(Video) Update the Driver or Firmware for your Brother machine
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22What is the recommended paper?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24What driver package format is supported by my Linux distribution?
- 25Easy Scan to E-mail
- 26The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 27Enable the Brother machine's network interface.
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Install starter ink cartridges
- 31Delete print jobs from the print queue.
- 32Paper tray not detected/ Paper tray #2 not detected
- 33I cannot make borderless prints.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36The printer status is Offline or Paused.
- 37Use voice mail on the same line as my Brother machine.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39Can third party ink be used to refill the ink cartridges?
- 40When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 43Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Update the Driver or Firmware for your Brother machine
- 50Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.