FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 4(Video) Load paper in the Multi-Purpose tray (MP tray)
- 5(Video) Load A4/Letter paper
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7(Video) Load A3/Ledger paper (Tray1)
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9(Video) Install Ink Cartridges
- 10How to identify your Operating System (OS).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13One or more of my colors are not printing (blank).
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 16Is there a way to view how much ink is remaining?
- 17My Brother machine could not be found over the network when I installed drivers on my PC.
- 18Replace Ink
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Discover the MAC address of the Brother network card
- 22The edge of glossy paper is smudged.
- 23What is Distinctive Ring and how do I program it?
- 24(Video) Unpack your Brother machine
- 25(Video) Connect telephone line and power cords
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 28Install Starter Ink
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31What is Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Can I print from or scan to Android™ Smartphone?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40Sleep
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Load photo paper
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 46Printer Locked
- 47The printer status is Offline or Paused.
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49Cover is Open
- 50When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?