FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Why doesn't the machine answer when receiving a call?
- 5Delete print jobs from the print queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7Functions supported in the Windows 7 built-in drivers
- 8What is a "Generic PCL Driver"?
- 9I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12My Brother machine misfeeds paper.
- 13Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 14How to identify your Operating System (OS).
- 15I cannot print from my computer via USB.
- 16The printer status is Offline or Paused.
- 17How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 21Can I reduce the size of a received fax on this machine?
- 22Can I print from DOS applications?
- 23I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 26I'm using Windows. I can't receive a PC-FAX.
- 27I'm using Macintosh®. What are the settings in the Scanner window used for?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32I cannot scan when using SELinux (Security-Enhanced Linux)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34I cannot print from my computer via network. (For Macintosh)
- 35Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 41Configure the Scan to Email Feature (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Print command (LPR) (Linux)
- 46Command List of brscan. (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).