FAQs & Troubleshooting
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337 Results
- 1How do I clear vertical lines or streaks that appear in the copies I made?
- 2Printouts have toner scatter or toner stain.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Printouts have wrinkles.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Colors are light or unclear on the whole page.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14How to identify your Operating System (OS).
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16How do I clear the message "Jam MP Tray" from the LCD display?
- 17Pre-Required Procedures (Linux)
- 18I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19The printer status is Offline or Paused.
- 20Scan and save a document in PDF format (Scan to File)
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Spots are printed at 75mm.
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24The image is ghosted.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26What is Brother iPrint&Scan?
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 29When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31What is the BRAdmin Professional software used for?
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34What driver package format is supported by my Linux distribution?
- 35Cannot print after a Windows 10 update (June 2020)
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41What is the difference between the toner cartridge and the drum unit?
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44Adjust color settings by using the custom setting in the printer driver
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Is my Brother machine compatible with Windows Vista?
- 48Colored lines appear across the page.
- 49The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 50Can I use non-Brother or third party supplies with the Brother machine?