FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 4Pre-Required Procedures (Linux)
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6Can I buy any MICR toner?
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8What driver package format is supported by my Linux distribution?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Change the printer driver settings (Windows/macOS)
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Can I print from DOS applications?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18What is the Network Shared printing?
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20Configure scan settings without administrator privileges (Linux)
- 21How to identify your Operating System (OS).
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I cannot print from my computer via USB.
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 27My Brother machine misfeeds paper.
- 28I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 31How do I clear the message "MFC is Busy" or "Connect Failure"?
- 32Can I reduce the size of a received fax on this machine?
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34How do I factory reset the print server?
- 35How do I install the Optional Tray Module?
- 36I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 37How do I install additional memory?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 41Command List of brscan. (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44Open the "Scanners and Cameras" and Properties.
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Windows 7 Support Information
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Does NC-2200w work with Windows Vista?
- 49I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 50My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?