FAQs & Troubleshooting
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225 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 4How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 11What is the recommended paper?
- 12The driver installation finished successfully but I cannot print. (Linux)
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Delete print jobs from the print queue.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 25Cancel a fax that is currently being sent from my Brother machine.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27I cannot scan via USB. (Mac OS X)
- 28Can I set my Brother machine to forward the faxes I receive to another location?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I am having a problem receiving faxes.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Firewall port requirements of the Scan Key Tool (Linux)
- 33Open the Status Monitor
- 34What is the maximum number of recipients when broadcasting a fax?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37How do I clean white or black spots on printed documents?
- 38When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 39How do I know which receive mode to select?
- 40Set the date and time
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Scan using XSane or GIMP (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50To install the printer driver easily using a tool. (Linux)