FAQs & Troubleshooting
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321 Results
- 1Load paper in the paper tray
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4What driver package format is supported by my Linux distribution?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13Change the printer driver settings (Windows/macOS)
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17Delete numbers stored in my Brother machine's Caller ID History.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Configure a cover page for PC-FAX.
- 20How do I know which side up my photo paper should be in the tray?
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28Configure and use the Scan Key Tool (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30I cannot send a fax using PC-FAX (Windows 10)
- 31When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Protect your Brother machine against unauthorised access over the network
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Delete print jobs from the print queue.
- 36What is Brother iPrint&Scan?
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Stop my Brother machine from automatically redialing a number.
- 43Can I print from or scan to Android™ Smartphone?
- 44My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 45I'm using Windows XP. I cannot scan with the USB cable.
- 46Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Scan a document in Mac OS X 10.7.
- 49Can I transfer faxes to the PC when my machine has a mechanical problem?
- 50Forward a fax to another fax machine when my machine has a mechanical problem.