FAQs & Troubleshooting
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282 Results
- 1Can I print using only the black ink cartridge when the Color cartridges have run out?
- 2Can I use voice mail on the same line as my Brother machine?
- 3"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 9When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11I'm using Macintosh. What is the PreScan option used for?
- 12I cannot install the driver when using the Driver Install Tool. (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Check the firmware version.
- 15The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot print from my computer via network. (For Macintosh)
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24Why are the faxes I send always received with a black vertical line down the page?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26Configure and use the Scan Key Tool (Linux)
- 27I installed scan-key-tool, but it does not work. (Linux)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I am sharing my Brother machine. I can print but cannot scan.
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33Can I program my Brother machine to forward the faxes I receive to another location?
- 34I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 35I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 38Where is the USB port on the machine?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40Can I confirm that the FAX was sent correctly?
- 41What is the "Station ID" and how do I set it?
- 42I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44Configure the Scan to Email Feature (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)