FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Delete print jobs from the print queue.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer status is Offline or Paused.
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7I'm using Macintosh. What is the PreScan option used for?
- 8How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 9Can I print from or scan to Android™ Smartphone?
- 10When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11I am experiencing problems sending a fax, what can I do?
- 12Can I reduce the size of a received fax on this machine?
- 13I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 15How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 16How can I clear the "INK EMPTY" message?
- 17I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 18What does "COMM.ERROR" on the LCD display mean?
- 19What is the "Station ID" and how do I set it?
- 20How to identify your Operating System (OS).
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 23Change the printer driver settings (Windows/macOS)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I cannot scan via USB. (Mac OS X)
- 26When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 27I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 28Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31How do I clear the "Awaiting Redial" message?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 34I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38Do I need a telephone line to send and receive faxes with my Brother machine?
- 39Why doesn't my Brother machine have a dial tone?
- 40How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 41Scan a document using "Scanner and Camera Wizard" in Windows XP
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43Scan a document from a Windows XP application
- 44I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49What is Multi-Function Link Pro Suite?
- 50When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?