FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 5Pre-Required Procedures (Linux)
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7How to identify your Operating System (OS).
- 8I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12Change the printer driver settings (Windows/macOS)
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14Can I reduce the size of a received fax on this machine?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16I cannot install the driver when using the Driver Install Tool. (Linux)
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20The paper is skewed when it's printed.
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23Scan a document from a Windows Vista application
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25How can I clear the "PAPER JAM" error message?
- 26The machine does not print anything.
- 27What is Distinctive Ring and how do I program it?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 31I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 32Windows 10 Support Information
- 33How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35What is the Network Shared printing?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37Scan a document in Windows 8 and Windows 10.
- 38I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 39When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42Configure scan settings without administrator privileges (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Uninstall printer drivers (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Change or delete an existing Speed Dial number.
- 47The printer status is Offline or Paused.
- 48Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49Functions supported in the Windows 7 built-in drivers
- 50I cannot print with Windows Vista 64bit.