FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Scan and save a document in PDF format (Scan to File)
- 10Can I use voice mail on the same line as my Brother machine?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Change the printer driver settings (Windows/macOS)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 20Protect your Brother machine against unauthorised access over the network
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22How do I know which side up my photo paper should be in the tray?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 27When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 28Where is the USB port on the machine?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31What is Distinctive Ring and how do I program it?
- 32Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Command List of brscan. (Linux)
- 35I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 36Is my Brother machine compatible with third party print servers?
- 37When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Print command (cupswrapper) (Linux)
- 43Send a fax using PC-FAX with LPD/LPRng (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47How to identify your Operating System (OS).
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Send a fax
- 50The edge of glossy paper is smudged.