FAQs & Troubleshooting
![]() |
Popular |
187 Results
- 1Pre-Required Procedures (Linux)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Cannot print after a Windows 10 update (June 2020)
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9What is Distinctive Ring and how do I program it?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11Delete print jobs from the print queue.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17Can I reduce the size of a received fax on this machine?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19When trying to print from Mac OS® X the print queue is stopped.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Large characters are printed incorrectly. (Linux)
- 23Can I print from or scan to Android™ Smartphone?
- 24"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 25When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27Where is the full User's Guide? I can't find enough information in the paper manual.
- 28Functions supported in the Windows 7 built-in drivers
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33Print command (LPR) (Linux)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35What is the Network Shared printing?
- 36When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39Command List of brscan. (Linux)
- 40Print command (cupswrapper) (Linux)
- 41All print jobs are aborted and nothing is printed. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43How to identify your Operating System (OS).
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46Change the printer driver settings (Windows/macOS)
- 47The printer status is Offline or Paused.
- 48I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50My machine does regular cleaning cycles in the night. How can I correct this?