FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3When I print, the pages are smudged with ink. What should I do?
- 4How do I clear the message "PAPER JAM" from the display?
- 5How do I load paper?
- 6Where is the USB port on the machine?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Configure a cover page for PC-FAX.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 16I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18What driver package format is supported by my Linux distribution?
- 19To install the printer driver easily using a tool. (Linux)
- 20Pre-Required Procedures (Linux)
- 21Check the firmware version.
- 22Change the printer driver settings (Windows/macOS)
- 23How many times will my Brother machine automatically redial a busy number?
- 24How do I know which side up my photo paper should be in the tray?
- 25How do I clear Machine Error 46?
- 26How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33Can I still receive faxes or calls when the machine is switched off?
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36Why doesn't my Brother machine have a dial tone?
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38Why is it necessary for my machine to go through regular cleaning cycles?
- 39When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 40Is there a way to view how much ink is remaining?
- 41Clear the message "Awaiting Redial"
- 42What does "COMM.ERROR" on the LCD display mean?
- 43Configure and use the Scan Key Tool (Linux)
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)