FAQs & Troubleshooting
![]() |
Popular |
168 Results
- 1(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 2I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 3How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 4How do I install/change the label roll?
- 5Where can I download the latest P-touch Editor for Mac?
- 6(Video) When I print many continuous labels, part of the label data is printed twice.
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 10What Android™ mobile application can I use?
- 11Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 12I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 13How do I transfer label or slip templates?
- 14(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15How can I reset the printer?
- 16Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 17What is the compatible barcode protocol? (iPrint&Label)
- 18How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 19(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20The power button does not light up.
- 21The barcode on a printed PDF file cannot be read.
- 22Installing the software
- 23Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 24The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 25Where can I find my Brother printer's serial number?
- 26"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Using the Printer Setting Tool (for Mac)
- 29How do I transfer label templates with P-touch Transfer Express?
- 30Printing is not possible. (USB connection)
- 31Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34Adding a custom media size for continuous tape / roll (Linux®)
- 35When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 41Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 42I selected the "Return Address Label", but nothing is displayed on the label. Why? (P-touch Address Book)
- 43How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 46Small characters or thin lines are printed faintly.
- 47Using the Printer Setting Tool (for Windows)
- 48Using the Device Settings (for Windows)
- 49Can I print out the printer settings?
- 50Poor print quality when printing on narrow labels. (iPrint&Label)