FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Size Error DX or Size Error 2-sided
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Protect your Brother machine against unauthorised access over the network
- 5Install the optional lower tray
- 6What driver package format is supported by my Linux distribution?
- 7(Video) Paper is Jammed inside the Machine
- 8The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10The printer status is Offline or Paused.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Large characters are printed incorrectly. (Linux)
- 13Add your Brother machine with AirPrint (macOS)
- 14I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Discover the MAC address of the Brother network card
- 19No Toner
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Install the Mailbox.
- 22Lines across the page
- 23What is the recommended paper?
- 24Use Universal Print (Windows)
- 25What is the default password for my Brother machine?
- 26I cannot print full-page photos or images using Email Print.
- 27Check the remaining ink or toner level (Linux)
- 28When I print images, the quality is not good (Linux)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Wrong Toner or Wrong Toner Cartridge
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Enable the Brother machine's network interface.
- 36Check the firmware version.
- 37Delete print jobs from the print queue.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39What is the difference between the toner cartridge and the drum unit?
- 40How to identify your Operating System (OS).
- 41Important points you need to confirm before configuring your Brother machine for a wireless network.
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Change the printer driver settings (Windows)
- 44Cannot Print ##
- 45Toner Low or Prepare New Toner Cartridge
- 46Drum End Soon
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)