FAQs & Troubleshooting
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213 Results
- 1Manual Feed
- 2Replace Drum
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Turn the Toner Save mode on or off
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The printer status is Offline or Paused.
- 10Jam MP Tray
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12Print on labels and envelopes from the MP tray.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18Jam Rear
- 19What is Brother iPrint&Scan?
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Jam Duplex
- 24The print speed is slow.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Change the printer driver settings (Windows/macOS)
- 28Replace PF Kit xx
- 29Replace Laser
- 30Print both sides of paper or a booklet automatically
- 31Jam Inside
- 32Jam Tray 1 or Jam Tray 2
- 33Envelope creases
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Use the Universal Printer Driver for PCL
- 41Is my Brother machine compatible with Windows Vista?
- 42TONER LOW
- 43How can I change the printer settings?
- 44Can I print from DOS applications?
- 45Reset the print server to the default factory settings.
- 46Replace Fuser
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.