FAQs & Troubleshooting
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181 Results
- 1Use the Universal Printer Driver for PCL
- 2How do I use the "Booklet Printing" feature?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Cannot print after a Windows 10 update (June 2020)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11How to identify your Operating System (OS).
- 12The paper is skewed when it's printed.
- 13How do I clear Jam Rear/ Duplex?
- 14I cannot print from my computer via network. (For Windows)
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Can I print from DOS applications?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20What is the recommended paper?
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 26I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 27Change the printer driver settings (Windows/macOS)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31I cannot print from my computer via USB.
- 32What driver package format is supported by my Linux distribution?
- 33Pre-Required Procedures (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35"Offline" appears on the Status Monitor.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40What is the Network Shared printing?
- 41Printouts have a curl or wave.
- 42Printouts have wrinkles or creases.
- 43What is the BRAdmin Professional software used for?
- 44Verify the Brother machine connected to the Wired Network (For Windows)
- 45I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 46White spots appear in areas of dense black printing.
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Delete print jobs from the print queue.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50What is Brother iPrint&Scan?