FAQs & Troubleshooting
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165 Results
- 1How to identify your Operating System (OS).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The printer status is Offline or Paused.
- 5What is a "Generic PCL Driver"?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Delete print jobs from the print queue.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from DOS applications?
- 17Replace the drum unit.
- 18How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23Use the Universal Printer Driver for PCL
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25What is Brother iPrint&Scan?
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 30Memory full
- 31How can I clean the corona wire of the drum unit?
- 32How do I use the "Booklet Printing" feature?
- 33What can happen if the wrong paper is used in your machine.
- 34What are the expected yields of the consumables?
- 35Print on both sides of the paper.
- 36How do I install additional memory?
- 37To install the printer driver easily using a tool. (Linux)
- 38I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40What is the best printer driver to use-the PCL or BR-Script driver?
- 41The image is ghosted.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 46When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48The paper is skewed when it's printed.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 50My Brother machine misfeeds paper.