FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Printouts (envelopes) have creases.
- 5What is the recommended paper?
- 6What is the Network Shared printing?
- 7Cannot print after a Windows 10 update (June 2020)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 10Printouts have a curl or wave.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 13I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 14I cannot use the "Modules Update" button on Web BRAdmin.
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 17Replace the drum unit.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Delete print jobs from the print queue.
- 21Can I print from or scan to Android™ Smartphone?
- 22I cannot print from my computer via USB.
- 23The printer status is Offline or Paused.
- 24I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 25All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 26What kind of paper can I use?
- 27Printouts have wrinkles or creases.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 30What is the BRAdmin Professional software used for?
- 31Replace the toner cartridge.
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36I cannot print from my computer via network. (For Windows)
- 37In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 38Does NC-2200w work with Windows Vista?
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43What is the best printer driver to use-the PCL or BR-Script driver?
- 44The image is ghosted.
- 45White spots appear in areas of dense black printing.
- 46Output sheets are completely black.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49Print command (LPR) (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)