FAQs & Troubleshooting
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184 Results
- 1How do I replace the fuser unit?
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3What is the optional DX-3400 used for and how do I install it?
- 4How do I replace the transfer roller?
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8Printouts have wrinkles or creases.
- 9"JAM B" error appears on the LCD. What should I do?
- 10What is the optional Compact Flash Card used for and how do I install it?
- 11Change the printer driver settings (Windows/macOS)
- 12The paper is skewed when it's printed.
- 13Change color mode from a Windows® PC
- 14What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17How can I change the IP address using the ARP and PING commands?
- 18Print on both sides of the paper(2-sided/Duplex Printing).
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Delete print jobs from the print queue.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Functions supported in the Windows 7 built-in drivers
- 24What are the difference between PCL Driver and BR-Script driver?
- 25I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 26What kind of paper should I avoid?
- 27What kind of envelopes should I avoid?
- 28The printer does not load paper.
- 29I cannot print from Mac OS X.
- 30The printer prints unexpectedly or it prints incorrect characters.
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32What kind of memory can I use?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34Can I print from DOS applications?
- 35"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 36"JAM C" error appears on the LCD. What should I do?
- 37"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 38Can I print using the IPP protocol on Windows XP?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40What is the Optional LT-34CL used for and how do I install it?
- 41What is the BRAdmin Professional software used for?
- 42How do I change the print server password?
- 43Where do I find the complete User's Guide?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Windows 10 Support Information
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The printer status is Offline or Paused.