FAQs & Troubleshooting
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178 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The machine does not print anything.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How to identify your Operating System (OS).
- 8Change the printer driver settings (Windows/macOS)
- 9The paper is skewed when it's printed.
- 10How should I maintain the printer?
- 11Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13Creating and using a Macro from a Windows PC
- 14When I print images, the quality is not good (Linux)
- 15The downloaded driver's name is different from my machine's name. (Linux)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Open the Control Panel (For Windows)
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 20I cannot print from Mac OS X.
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22"JAM B" error appears on the LCD. What should I do?
- 23When trying to print from Mac OS® X the print queue is stopped.
- 24What is the BRAdmin Professional software used for?
- 25How do I install additional memory?
- 26How do I print on envelopes?
- 27Dirty spots are printed.
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Windows 7 Support Information
- 33What is Windows ICM profiles?
- 34Feartures in the BR-Script 3 driver (For Windows Users)
- 35How do I replace the Paper Discharger?
- 36How do I use the Brother Analysis Tool software?
- 37How to use the Driver Deployment Wizard software
- 38White streaks or bands appears down the page.
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40Uninstall the printer drivers (For Windows)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Print command (cupswrapper) (Linux)
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 50I cannot print from my computer via network. (For Windows)