FAQs & Troubleshooting
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- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3JAM DUPLEX
- 4JAM INSIDE
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6NO PAPER T1
- 7JAM REAR
- 8NO TONER
- 9SIZE ERROR DX
- 10JAM TRAY 1
- 11How do I print a Test page?
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13REPLACE DRUM
- 14Delete print jobs from the print queue.
- 15FUSER ERROR
- 16Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 17Wrinkles or creases
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Can I use AirPrint with my Brother machine?
- 20DRUM ERROR
- 21DRUM END SOON
- 22Can I print from DOS applications? What printer driver emulation can be used?
- 23REPLACE TONER
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25CARTRIDGE ERROR
- 26DRUM STOP
- 27MANUAL FEED
- 28Curled
- 29The printer prints unexpectedly or it prints garbage data.
- 30Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 31SERVICE CALL
- 32Turn the Toner Save Mode on or off.
- 33Page skewed
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36"Offline" appears on the Status Monitor.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40The printer status is Offline or Paused.
- 41MEMORY FULL
- 42Curl or wavy
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Black lines down the page
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I cannot print from my computer via USB.
- 48Clean the Drum Unit.
- 49What driver package format is supported by my Linux distribution?
- 50I cannot save a file downloaded from the Brother support website (For Windows)