FAQs & Troubleshooting
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- 1NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Print on both sides of the paper(2-sided/Duplex Printing).
- 4Change the printer driver settings (Windows/macOS)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 8How do I install additional memory? (DIMM)
- 9What kind of Control Panel Setting Menu available and what do they mean?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14PAPER JAM
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Can I print from DOS applications?
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18I cannot print from my computer via network. (For Macintosh)
- 19I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21What driver package format is supported by my Linux distribution?
- 22When printing with monochrome laser printer, the print position shifts. (Linux)
- 23Open the Control Panel (For Windows)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25The printer status is Offline or Paused.
- 26How to use the Network Printer Driver Wizard Software
- 27What kind of paper should I avoid?
- 28JAM DUPLEX
- 29How can I install the Web BRAdmin on Windows Server 2003?
- 30The printer prints unexpectedly or it prints garbage.
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 32Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 33What kind of paper can I use?
- 34JAM TRAY 2
- 35What kind of memory can I use?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Can I print using the IPP protocol on Windows XP?
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40What is the printable area per page?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Large characters are printed incorrectly. (Linux)
- 44Print command (LPR) (Linux)
- 45Print command (cupswrapper) (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50FACE UP OPEN