FAQs & Troubleshooting
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171 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2The printer status is Offline or Paused.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What kind of envelopes should I avoid?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How to identify your Operating System (OS).
- 9Can I print from or scan to Android™ Smartphone?
- 10Using the PING command to troubleshoot problems.
- 11How can I change the IP address?
- 12The machine does not print anything.
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14What is the BRAdmin Professional software used for?
- 15How do I install additional memory?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Does NC-2200w work with Windows Vista?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22What kind of USB cable should I use?
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24How can I change the IP address using the ARP and PING commands?
- 25What is a "Generic PCL Driver"?
- 26What kind of paper can I use?
- 27Printouts have a curl or wave.
- 28Can I print from DOS applications?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30What driver package format is supported by my Linux distribution?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Functions supported in the Windows 7 built-in drivers
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37How do I monitor the status of the printer?
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39Printouts have wrinkles or creases.
- 40Can I print using the IPP protocol on Windows XP?
- 41When trying to print from Mac OS® X the print queue is stopped.
- 42How do I factory reset the print server?
- 43Windows 10 Support Information
- 44Open the Control Panel (For Windows)
- 45Can my printer send me an e-mail if there is a problem?
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Why does the Drum LED light?
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Delete print jobs from the print queue.