FAQs & Troubleshooting
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128 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2What kind of envelopes should I avoid?
- 3Using the PING command to troubleshoot problems.
- 4The machine does not print anything.
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Pre-Required Procedures (Linux)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Delete print jobs from the print queue.
- 9Can I print from or scan to Android™ Smartphone?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11I cannot print from Mac OS X.
- 12What kind of USB cable should I use?
- 13Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 14Can I print from DOS applications?
- 15The printed letters are slanted, positioned incorrectly.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18Large characters are printed incorrectly. (Linux)
- 19I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 20I want to print using CUPS while keeping SELinux enabled. (Linux)
- 21Uninstall printer drivers (Linux)
- 22How do I clean the corona wire of the drum unit?
- 23What driver package format is supported by my Linux distribution?
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28All print jobs are aborted and nothing is printed. (Linux)
- 29I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 30When printing with monochrome laser printer, the print position shifts. (Linux)
- 31What is the difference between the toner cartridge and the drum unit?
- 32How to identify your Operating System (OS).
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Change the printer driver settings (Windows/macOS)
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37The paper is skewed when it's printed.
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39What kind of paper should I avoid?
- 40How do I monitor the status of the printer?
- 41Where do I find a Parallel or USB interface cable?
- 42None of the LEDs illuminate.
- 43How can I change the IP address?
- 44How can I change the IP address using the ARP and PING commands?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Print command (LPR) (Linux)