FAQs & Troubleshooting
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142 Results
- 1Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 2How to Embroider on Bag. [Video instructions]
- 3How to Embroider on Clothes. [Video instructions]
- 4How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 5How to set up the cap frame driver. [Video instructions]
- 6How to Embroider on Shoes. [Video instructions]
- 7Tutorial videos on how to use the machine [Video instructions]
- 8Maintenance (Cleaning around the needle plate)
- 9The bobbin thread breaks.
- 10Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 11Although the thread is not broken, a broken thread error occurs and the machine stops.
- 12Introducing Brother My Stitch Monitor application
- 13Loops appear on the surface of the fabric when embroidering.
- 14"This file cannot be used." message appears on the LCD. What does it mean?
- 15Maintenance (Clean the hook)
- 16How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 17How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 18How to connect your machine and transfer data to Artspira
- 19M1332002 appears on the Artspira app screen.
- 20The monitoring app on the smart device receives the notification items I do not need.
- 21"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 22How do I adjust the tension of the upper thread ?
- 23How to Embroider on Cap. [Video instructions]
- 24How to disconnect the machine from Artspira using the Artspira app
- 25Introducing the Brother Artspira application
- 26"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 27How to find the security information (SSID and network key) for your home network
- 28The needle threader cannot be used.
- 29"This pattern cannot be used since it exceeds the data capacity." message appears on the LCD. What does it mean?
- 30Maintenance (Oiling the machine) [ Video ]
- 31Maintenance (Cleaning the bobbin case) [ Video ]
- 32"Needle threader error" message appears on the LCD. What does it mean?
- 33There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 34I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 35E96001 appears on the Artspira app screen.
- 36Data cannot be transferred even though the machine number has been input. (M5622201)
- 37How to unsubscribe from Artspira
- 38List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 39M5541001 appears on the Artspira app screen.
- 40"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 41"Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine’s memory." message appears on the LCD. What does it mean?
- 42The App shows the message "Settings screen".
- 43The App shows the message "No Supported Machines Found".
- 44"Cannot communicate between PC and machine. Please check the USB cable connections to run the Link application." message appears on the LCD. What does it mean?
- 45How do I check the thread tension ?
- 46The upper thread does not reach the bobbin thread when embroidering begins.
- 47How do I wind the bobbin?
- 48"Needle case motor has been locked." message appears on the LCD. What does it mean?
- 49How do I thread the machine? (Threading the upper thread)
- 50After selecting data, "Downloading" is displayed and the screen does not change to the next screen