FAQs & Troubleshooting
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171 Results
- 1Change the quality of the faxes I send (Fax Resolution).
- 2The printer status is Offline or Paused.
- 3How can I change the print resolution?
- 4How can I improve poor print quality ?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I confirm that the FAX was sent correctly?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Delete print jobs from the print queue.
- 9Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 14How do I clear the message "MFC is Busy" or "Connect Failure"?
- 15To install the printer driver easily using a tool. (Linux)
- 16Pre-Required Procedures (Linux)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19What are the recommended specifications for the paper I should use on my product?
- 20Can I reduce the size of a received fax on this machine?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25"Offline" appears on the Status Monitor.
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 27How do I load legal size paper in the paper tray?
- 28How do I clean white or black spots on printed documents?
- 29I am experiencing problems receiving faxes. What can I do?
- 30The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 31Replace the toner cartridge
- 32What driver package format is supported by my Linux distribution?
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Print command (LPR) (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Uninstall printer drivers (Linux)
- 40Open the Status Monitor
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42How to identify your Operating System (OS).
- 43Stop my Brother machine from automatically redialing a busy number.
- 44Do I need a telephone line to send and receive faxes with my Brother machine?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?