FAQs & Troubleshooting
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- 1I do not have or lost the black and white calibration sheet.
- 2I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What kind of software can I use with my scanner?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Calibrate your scanner. (For Windows)
- 8The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 9When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 10My unit has no power.
- 11What scanning modes are available in DSmobileSCAN II?
- 12Clean the Plastic Feeding Sheet.
- 13My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 14Scan a document in Windows 8 and Windows 10.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Open the "Scanners and Cameras" and Properties.
- 17Calibrate your scanner. (For Macintosh)
- 18When I calibrate I get a "White-only" calibration message.
- 19How to identify your Operating System (OS).
- 20Can I print from or scan to Android™ Smartphone?
- 21When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 22Uninstall the scanner driver (For Windows)
- 23Open the Control Panel (For Windows)
- 24Clean the scanner. (For Windows )
- 25I cannot open the scanned document (For Macintosh).
- 26Turn off the scanner.
- 27I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 28I can no longer choose the program I want to use to scan a document. (For Windows)
- 29What is DSmobileSCAN II software?
- 30Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 31I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 32The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34Install the scanner driver (For Windows)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36I cannot open the scanned document (For Windows).
- 37File size of the scanned document.
- 38What paper sizes are available in DSmobileSCAN II?
- 39What is the purpose of the PageManager 9 program?
- 40Where is the battery located?
- 41What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 42Is my scanner compatible with Macintosh?
- 43Is my scanner compatible with Windows?
- 44I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 45Insert documents for scanning.
- 46Change the words in a scanned document.
- 47Install the DSmobile Scan application. (For Windows users only)
- 48I have installed the scanner on my Macintosh but I cannot scan.
- 49Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 50Clean the scanner. (For Macintosh)