FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3What is Brother iPrint&Scan?
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5Load envelopes
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8The scanner cover support has come off. (With Video Instructions)
- 9The printer status is Offline or Paused.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Load paper in the paper tray
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18(Video) Fill the ink tanks
- 19(Video) Connect the cords
- 20(Video) Load an Envelope
- 21How to identify your Operating System (OS).
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24(Video) Set up your Brother machine
- 25(Video) Unpack your Brother machine
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Connect your Brother machine to your mobile device via a wireless router or access point.
- 28Delete print jobs from the print queue.
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36I cannot make borderless prints.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38How do I know which side up my photo paper should be in the tray?
- 39Is my Brother machine compatible with Windows Vista?
- 40Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45Ink Box Full / InkBox Full
- 46The edge of glossy paper is smudged.
- 47Ink Low
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49Where is the USB port on the machine?
- 50What driver package format is supported by my Linux distribution?