FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Replace Toner
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8JAM INSIDE
- 9Cover is Open
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Jam Rear
- 12Page skewed
- 13Pre-Required Procedures (Linux)
- 14What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17Curled (video instructions available)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21White lines across the page
- 22Faint
- 23Print on envelopes, labels, or thick paper from the manual feed slot.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 28Document Jam
- 29JAM TRAY 1
- 30Turn the Toner Save mode on or off
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Can I use AirPrint with my Brother machine?
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40I can print but cannot scan via network. (For Windows)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Drum End Soon
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Black toner marks across the page
- 45White lines down the page
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I cannot print from my computer via USB.
- 49What driver package format is supported by my Linux distribution?
- 50Cannot print after a Windows 10 update (June 2020)