FAQs & Troubleshooting
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201 Results
- 1Replace Toner
- 2Jam Rear
- 3Curled or wavy
- 4REPLACE DRUM
- 5I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10JAM INSIDE
- 11JAM TRAY 1
- 12Curled (video instructions available)
- 13White lines, bands or ribbing across the page
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Curled
- 17Wrinkles or creases
- 18Can I use AirPrint with my Brother machine?
- 19MANUAL FEED
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Check Connection
- 22Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 23Can I print from or scan to Android™ Smartphone?
- 24CARTRIDGE ERROR
- 25Toner Low or Prepare New Toner Cartridge
- 26Page skewed
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Black lines down the page
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35Can I check the remaining life of my Brother machine's drum?
- 36Uninstall the Brother Software and Drivers (Windows)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39How to identify your Operating System (OS).
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Change the printer driver settings (Windows/macOS)
- 42Print Unable
- 43How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 44NO TONER
- 45No Paper
- 46Black toner marks across the page
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)