FAQs & Troubleshooting
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241 Results
- 1I cannot make borderless prints.
- 2How do I load paper?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4How do I know which side up my photo paper should be in the tray?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9Which E-mail packages are compatible with ControlCenter3?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 18A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 19What is the Network Shared printing?
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23The edge of glossy paper is smudged.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30Scan a document in Mac OS X 10.7.
- 31When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36Configure scan settings without administrator privileges (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38I cannot print from my computer via USB.
- 39When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Where can I find my Brother machine's serial number?
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43Scan using XSane or GIMP (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Windows 10 Support Information
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the "Scanners and Cameras" and Properties.