FAQs & Troubleshooting
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191 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I clear Machine Error 46?
- 4How to identify your Operating System (OS).
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Scan a document in Mac OS X 10.6.
- 12Configure the Scan to Email Feature (Linux)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19Where can I get FaceFilter Studio and what can I do with this application?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23When I print images, the quality is not good (Linux)
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 26I cannot scan when using SELinux (Security-Enhanced Linux)
- 27When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29How do I load 10 x 15 Glossy paper into my machine?
- 30The print speed is very slow when I use XML Paper Specification Printer Driver.
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34Command List of brscan. (Linux)
- 35Delete a network scanner entry. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Pre-Required Procedures (Linux)
- 38Check the firmware version.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Can I use AirPrint with my Brother machine?
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43The edge of glossy paper is smudged.
- 44Change the printer driver settings (Windows/macOS)
- 45The printer status is Offline or Paused.
- 46My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options