FAQs & Troubleshooting
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275 Results
- 151The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 152Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 153The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 154Do I need a telephone line to send and receive faxes with my Brother machine?
- 155The edge of glossy paper is smudged.
- 156When I scan a document using ControlCenter, the scanned file size is too big.
- 157I cannot print from my computer via network. (For Macintosh)
- 158I cannot print from my computer via network. (For Windows)
- 159I am sharing my Brother machine. I can print but cannot scan.
- 160I can print but cannot scan via network. (For Macintosh)
- 161I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 162I cannot scan via USB. (Mac OS X)
- 163I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 164I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 165Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 166Can I print using only the black ink cartridge when the Color cartridges have run out?
- 167I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 168When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 169How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 170When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 171Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 172Change the user interface of ControlCenter3
- 173I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 174Scan a document in Windows 8 and Windows 10.
- 175Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 176I am having issues with the paper feed. What can I do?
- 177When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 178Where is the USB port on the machine? I can't find it on the back of the unit.
- 179After I installed Sun JavaVM, some applications will not work correctly.
- 180The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 181I am experiencing problems sending a fax, what can I do?
- 182I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 183How can I improve poor print quality?
- 184Is there any way to reduce Ink consumption?
- 185The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 186What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 187Clear the message "Awaiting Redial"
- 188The LCD displays an error code (number). What does it mean?
- 189What does "COMM.ERROR" on the LCD display mean?
- 190When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 191How do I factory reset the print server?
- 192I cannot receive a color fax. Why?
- 193When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 194I'm using Macintosh. What is the PreScan option used for?
- 195Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 196Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 197I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 198I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 199Configure and use PC-FAX (CUPS) (Linux)
- 200Configure and use the Scan Key Tool (Linux)