FAQs & Troubleshooting
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240 Results
- 10101/29/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 10201/29/2019Command List of brscan. (Linux)
- 10301/29/2019Uninstall the scanner driver. (Linux)
- 10401/29/2019Uninstall Scan-key-tool. (Linux)
- 10501/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10601/24/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10701/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10801/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10901/21/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11012/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11111/27/2018When I make a copy the image or text is cut off.
- 11211/22/2018Wrong Paper Size
- 11311/14/2018I am sharing my Brother machine. I can print but cannot scan.
- 11411/09/2018Scan a document and save the scanned image to a folder on a local or network hard disk
- 11511/08/2018Scan a document and e-mail it as an attachment
- 11611/08/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11709/03/2018Make a two-sided copy of an ID card.
- 11808/03/2018Connect your Brother machine to your mobile device via a wireless router or access point.
- 11908/02/2018Print the WLAN report
- 12007/23/2018Use the Network Connection Repair Tool (Windows)
- 12105/23/2018Forward a fax to another fax machine when my machine has a mechanical problem.
- 12203/05/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 12311/06/2017Install Starter Ink
- 12409/08/2017What is AirPrint?
- 12509/08/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12606/13/2017Select Receive mode.
- 12706/13/2017Use voice mail on the same line as my Brother machine.
- 12806/13/2017I am having a issue receiving faxes.
- 12904/19/2017Check the firmware version.
- 13004/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13104/03/2017Print the received faxes that are stored in memory. (Fax Storage)
- 13208/17/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13308/17/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13408/17/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 13507/15/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13603/25/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13703/25/2016Windows 10 Support Information
- 13803/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13903/25/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14003/25/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14103/25/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 14203/25/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 14303/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14403/25/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14503/25/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14603/25/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14703/25/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14803/25/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14903/25/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15003/25/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.