FAQs & Troubleshooting
![]() |
Popular |
338 Results
- 101When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 102When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 103Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 104I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 105How do I clean the Scanner to improve the copy or fax quality?
- 106What is the "Station ID" and how do I set it?
- 107I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 108How do I factory reset the network settings?
- 109Print the Network Configuration List
- 110I cannot install Brother drivers on Debian 10 or later (Linux)
- 111Configure and use the Scan Key Tool (Linux)
- 112Large characters are printed incorrectly. (Linux)
- 113Install FaceFilter Studio onto Windows 10.
- 114Use the Network Connection Repair Tool (Windows)
- 115Open the Status Monitor
- 116Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 117Open the "Scanners and Cameras" and Properties.
- 118Do I need a telephone line to send and receive faxes with my Brother machine?
- 119How do I know which side up my photo paper should be in the tray?
- 120I can print but cannot scan via network. (For Windows)
- 121My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 122Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 123I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 124Scan a document from the Windows Vista Photo Gallery
- 125What type(s) of connections can I use with my Brother machine and a wireless network?
- 126What is Infrastructure mode?
- 127Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 128Uninstall the drivers. (Mac OS X 10.5)
- 129I am experiencing problems sending a fax.
- 130Set the date and time
- 131Why are the faxes I send always received with a black vertical line down the page?
- 132Configure the Scan to Email Feature (Linux)
- 133Wireless setup is requesting a WPS PIN to complete the setup
- 134Print command (LPR) (Linux)
- 135When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 136Uninstall the scanner driver. (Linux)
- 137Set up your Brother machine on a wireless network.
- 138I cannot print using my Brother machine on a wireless network (Mac)
- 139Install PaperPort™ 12SE / 14SE onto Windows 10.
- 140Enable the Brother machine's network interface.
- 141I cannot find some option in the Printing preferences. (For Windows)
- 142The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 143Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 144Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 145Configure a cover page for PC-FAX.
- 146I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 147I cannot print from my computer via USB.
- 148The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 149Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 150I can print but cannot scan via network. (For Mac)