FAQs & Troubleshooting
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349 Results
- 101Can I print from or scan to Android™ Smartphone?
- 102When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 103I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 104How do I make copies using my Brother machine?
- 105Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 106When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 107Is my Brother machine compatible with Windows Vista?
- 108I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 109When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 110When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 111Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 112Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 113I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 114Is there any way to reduce Ink consumption when printing from my computer?
- 115I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 116When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 117I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 118I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 119Configure the Scan to Email Feature (Linux)
- 120I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 121I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 122When I print images, the quality is not good (Linux)
- 123Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 124I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 125I installed scan-key-tool, but it does not work. (Linux)
- 126When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 127Uninstall Scan-key-tool. (Linux)
- 128I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 129Send a fax using PC-FAX with LPD/LPRng (Linux)
- 130To install the printer driver easily using a tool. (Linux)
- 131Install PaperPort™ 12SE / 14SE onto Windows 10.
- 132Open the Status Monitor
- 133Open the "Scanners and Cameras" and Properties.
- 134Important points you need to confirm before configuring your Brother machine for a wireless network.
- 135Windows 7 Support Information
- 136"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 137When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 138Scan and save a document in PDF format (Scan to File)
- 139Can I change the amount of time my Brother machine stays in each mode?
- 140I cannot print over a network using the XML Paper Specification Printer Driver.
- 141Scan a document from the Windows Vista Photo Gallery
- 142Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 143When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 144Scan a document in Mac OS X 10.7.
- 145When I print, the pages are smudged with ink. What should I do?
- 146Set the date and time
- 147Replace Ink
- 148Why are the faxes I send always received with a black vertical line down the page?
- 149I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 150The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)