FAQs & Troubleshooting
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186 Results
- 10105/10/2013Black toner marks appear across the page.
- 10205/10/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 10305/10/2013White lines appears down the page.
- 10405/10/2013Lines appears across the page.
- 10505/09/2013Printouts are with gray background.
- 10605/09/2013Replace the drum unit.
- 10705/09/2013Printouts are faint.
- 10805/09/2013Print on both sides of the paper.
- 10905/08/2013The image is ghosted.
- 11005/01/2013The printed letters are slanted, positioned incorrectly.
- 11104/26/2013White spots appear in areas of dense black printing.
- 11204/26/2013Vertical black lines appear on the printout.
- 11304/25/2013Output sheets are completely black.
- 11402/28/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 11503/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 11603/19/2012Replace the toner cartridge.
- 11711/16/2011The paper is skewed when it's printed.
- 11811/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11911/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12011/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12110/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 12209/28/2011"DX" is displayed on the LCD, but what does it mean?
- 12309/28/2011What kind of paper can I use?
- 12409/26/2011What kind of envelops should I use and how do I print on envelopes?
- 12508/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12610/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12706/10/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 12806/02/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12911/26/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13010/06/2009How do I upgrade the firmware of my Brother print server?
- 13106/29/2009How do I factory reset the print server?
- 13203/10/2009Can I buy any MICR toner?
- 13306/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 13406/13/2007Can my printer work on a SAP system?
- 13506/12/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13603/20/2007How do I clean the scanner window?
- 13702/07/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13810/17/2006How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 13910/17/2006What is a file server based network and do Brother printers work in that type of environment?
- 14010/16/2006How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 14110/16/2006How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 14210/16/2006LOAD LETTER is displayed on the printer LCD. What does it mean?
- 14310/16/2006The paper does not feed from MultiPurpose Tray(MP Tray).
- 14410/16/2006How to setup the Printer RAMDISK.
- 14510/16/2006How can I enable/disable the Quick Print Setup Utility?
- 14610/16/2006How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 14710/16/2006"MX" is displayed on the LCD. What does it mean?
- 14810/16/2006I see the message "SIZE MISMATCH" on the printer LCD. What does it mean?
- 14910/16/2006I see the message "SIZE ERROR XXX" on the printer LCD. What does it mean?
- 15010/16/2006I see the message "DX LEVER ERROR" on the printer LCD. What does it mean?