FAQs & Troubleshooting
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172 Results
- 10105/09/2013How do I install additional memory?
- 10205/08/2013The image is ghosted.
- 10305/01/2013The printed letters are slanted, positioned incorrectly.
- 10404/26/2013White spots appear in areas of dense black printing.
- 10504/26/2013Vertical black lines appear on the printout.
- 10604/25/2013Print a Printer Settings page.
- 10704/25/2013Output sheets are completely black.
- 10802/28/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 10905/08/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 11003/20/2012Why does the Drum LED blink?
- 11103/19/2012Replace the toner cartridge.
- 11211/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11311/15/2011There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 11411/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11511/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11610/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 11709/26/2011Print on envelopes.
- 11809/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11908/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12010/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12106/10/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 12206/02/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12304/13/2010Functions supported in the Windows 7 built-in drivers
- 12403/12/2010The paper is skewed when it's printed.
- 12502/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12612/01/2009I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 12711/26/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12806/29/2009How do I factory reset the print server?
- 12903/10/2009Can I buy any MICR toner?
- 13006/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 13110/29/2007Does NC-2200w work with Windows Vista?
- 13206/12/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13302/07/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13410/17/2006The printer prints unexpectedly or it prints garbage.
- 13510/17/2006What is a file server based network and do Brother printers work in that type of environment?
- 13610/16/2006Using the PING command to troubleshoot problems.
- 13710/16/2006How do I check the driver version in Windows® (PCL Printer Driver)?
- 13810/16/2006The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 13910/16/2006"MP tray" is displayed on the LCD. What does it mean?
- 14010/16/2006I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 14110/16/2006Where do I find the cables?
- 14210/16/2006What is a Print Server?
- 14310/16/2006The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 14410/16/2006None of the LEDs illuminate.
- 14510/16/2006How to Wake-up the printer.
- 14610/16/2006What kind of Resident Fonts does the Printer have?
- 14710/16/2006What is Status Monitor and how can I turn it on?
- 14810/16/2006What kind of USB cable can I use?
- 14910/16/2006How can I use the reprint function?
- 15010/16/2006Printer cannot power on.