FAQs & Troubleshooting
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214 Results
- 101I'm using Windows XP. I cannot scan with the USB cable.
- 102Scan a document in Windows 8 and Windows 10.
- 103When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 104The keys on the control panel do not respond.
- 105Set the date and time
- 106Is there a way to view how much ink is remaining?
- 107Where do I find manuals for my Brother machine?
- 108Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 109I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 110I cannot install the driver when using the Driver Install Tool. (Linux)
- 111Cannot print after a Windows 10 update (June 2020)
- 112The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 113I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 114Large characters are printed incorrectly. (Linux)
- 115I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 116I installed scan-key-tool, but it does not work. (Linux)
- 117Important points for specifying the scan area (Linux)
- 118Uninstall the scanner driver. (Linux)
- 119Uninstall Scan-key-tool. (Linux)
- 120How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 121"Offline" appears on the Status Monitor.
- 122Open the Status Monitor
- 123Install the built-in drivers (For Windows 8 and Windows 10)
- 124I still receive the error message "Paper Jam" after I removed the jammed paper.
- 125I cannot make borderless prints.
- 126How to identify your Operating System (OS).
- 127The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 128Locate files scanned with ControlCenter2 (For Macintosh)
- 129I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 130I cannot print from my computer via USB.
- 131"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 132When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 133Create or view a XML Paper Specification document
- 134When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 135When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 136In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 137How do I clear the message "Unable to..." or "... Unable" ?
- 138When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 139When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 140Is there any way to reduce Ink consumption when printing from my computer?
- 141Can I adjust the Sleep Mode setting?
- 142Uninstall the Brother Software and Drivers (Windows)
- 143I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 144Scan using XSane or GIMP (Linux)
- 145I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 146When I print images, the quality is not good (Linux)
- 147My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 148The downloaded driver's name is different from my machine's name. (Linux)
- 149I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 150When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)